AI Customer
Support Copilot
We built an AI agent that auto-resolves 78% of support inquiries in under a minute — while customers think they're talking to a person.
The Challenge
Buried in tickets
A 3-person support team was spending 70% of their day answering the same questions over and over. "Where's my order?" "How do I return this?" "What's your sizing guide?"
Average response time had ballooned to 4 hours. Customer satisfaction was dropping. Hiring wasn't an option.
Support Queue — Live
The Solution
An agent that never sleeps
Knowledge Ingestion
Feeds product docs, FAQs, and 12,000 past tickets into a retrieval-augmented generation system. Learns your voice.
Smart Resolution
Handles common questions instantly with accurate, contextual answers — pulling real order data, not canned responses.
Intelligent Escalation
Complex or sensitive issues route to humans with full context pre-loaded. The agent knows when to step aside.
The Results
Numbers that speak
Measured across 18,000 conversations over 120 days.
Ready to build something like this?
Tell us about your project. We'll get back with a plan and next steps.